Refund policy

Please contact us first if you are not satisfied with your purchase and we will do our best to make things right for our customers. Your satisfaction is our top priority!

By placing your order, you agree to our privacy policy and are aware of our shipping, return & refund policy.

REFUNDS & REPRINTS

We have a 30 day refund & reprint policy!

Contact us at 305-746-7494 within 30 days of receiving your order to submit a request for a refund or reprint. We will reprint any order where there is a print quality or adherence issue, but not because of a poor quality file or artwork provided by the customer. If you’d like a refund or reprint for another reason, it must be approved by management first.

For orders including DTF Transfers, UV DTF, Sublimation transfers, Stickers please ensure you followed the design requirements correctly.

Also be sure to check that all details within your shipping address are correct before placing an order. An order confirmation email will be sent after placing an order to confirm all order details.

We do NOT refund orders due to shipping issues like late orders from shipping carriers.

LATE OR MISSING REFUNDS

If you haven’t received a refund within 7 business days:

First check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.